Connect Amazon

Bring Amazon buyer messages into your unified inbox and reply within the SLA.

Published 6/12/2026Updated 9/9/2026

Channels · Marketplaces

Connect Amazon

Bring Amazon buyer messages into your unified inbox and reply within the SLA.

One channel per marketplaceAmazon expects replies within 24 hoursHistorical messages not imported

Connecting Amazon brings buyer-seller messages into Lunadesk, with the order attached to each conversation.

Setup

Settings → Channelsadd an Amazon channel

→

Authorizesign in to Seller Central

→

Pick the marketplaceamazon.com, amazon.fr…

→

Buyer messages become ticketsreplies go through Amazon

Add an Amazon channel

Settings›Channels›Amazon

Sign in and authorize Lunadesk

Use the Amazon Seller Central account for the marketplace you want to connect.

Pick the marketplace

For example amazon.com or amazon.fr. Connect one channel per marketplace if you sell in several regions.

Once connected, new buyer messages appear as tickets and your replies are delivered through Amazon's messaging system.

Why answer Amazon from Lunadesk

▤Order contextThe buyer's order is shown next to the conversation, so you do not have to look it up in Seller Central.

⏱SLA awarenessAmazon expects replies within 24 hours; keeping Amazon messages in the same queue as everything else makes them harder to miss.

✦Team workflowAssign, add internal notes and track resolution like any other ticket.

Good to know

Amazon restricts the kinds of messages sellers can send (no marketing, no external links in most categories). Lunadesk delivers what you write, but Amazon may filter messages that break its policies.

✕Historical messages prior to the connection are not imported.

Amazon, answered on time

Buyer messages land in the same queue as everything else, with the order attached.

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