The Shopify connection enriches your tickets with live order data and lets contact-form inquiries flow into the inbox.
Setup
- Go to Settings → Channels and add a Shopify channel.
- Enter your store domain (e.g.
acme.myshopify.com) and approve the connection in Shopify.
What it does
- Order sidebar — when a customer writes in, Lunadesk matches them by email and shows their recent Shopify orders, fulfillment status and totals next to the conversation.
- Customer profiles — Shopify customers appear in the Customers section with their full purchase history.
- One identity across channels — the same buyer reaching out by chat and email is recognized as one customer.
Good to know
- The match is based on the email address the customer used; guest checkouts with a different email will not auto-match.
- You can connect several stores; each gets its own channel badge.
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