Connect Shopify
Link your Shopify store to see orders next to every customer conversation.
Published 6/12/2026Updated 9/9/2026
Channels · Marketplaces
Connect Shopify
Link your Shopify store to see orders next to every customer conversation.
Matched by email addressSeveral stores supported
The Shopify connection enriches your tickets with live order data and lets contact-form inquiries flow into the inbox.
Setup
Settings → Channelsadd a Shopify channel
→Approve in Shopifyenter your store domain
→Orders next to ticketslive order data in the inbox
Add a Shopify channel
Settings›Channels›Shopify
Enter your store domain and approve the connection in Shopify
Store domain acme.myshopify.com
What it does
▤Order sidebarWhen a customer writes in, Lunadesk matches them by email and shows their recent Shopify orders, fulfillment status and totals next to the conversation.
☺Customer profilesShopify customers appear in the Customers section with their full purchase history.
⇄One identity across channelsThe same buyer reaching out by chat and email is recognized as one customer.
Good to know
!
The match is based on the email address the customer used. Guest checkouts with a different email will not auto-match.
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You can connect several stores. Each gets its own channel badge.
Every conversation, with its orders
Connect the store once and the context follows each ticket.
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