Connect your support email
Forward your existing support mailbox into Lunadesk and reply from the same address.
Forward your existing support mailbox into Lunadesk and reply from the same address.
Email is the fastest channel to set up: Lunadesk gives you a unique forwarding address, and any message sent to your support mailbox becomes a ticket.
Setup
Go to Settings → Channels and add an Email channel.
Lunadesk shows you a unique forwarding address.
In your email provider (Gmail, Outlook, your domain host…), forward from your public support address to that Lunadesk address.
It should appear in the Inbox within seconds.
Replying
When an agent replies from Lunadesk, the email is sent to the customer with your support address as the visible sender, so the conversation stays on the thread the customer started.
Good to know
- ·Attachments are supported in both directions.
- ·Threading is preserved — a customer reply to an old conversation reopens the same ticket instead of creating a new one.
- ·Several email channels — connect e.g.
support@andreturns@and tell them apart with the channel badge on each ticket.
Add the forwarding rule and send yourself a test email.