Measure your widget
Track the funnel, conversation volume, response times, ratings and who's visiting.
Track the funnel, conversation volume, response times, ratings and who's visiting.
Each widget channel has its own analytics, under Settings → Channels → your widget. Data uses a rolling 30-day window.
Statistics
The Statistics tab shows how the widget performs. The funnel tells you whether people see the launcher, click it, and actually start chatting — with the conversion rate at each step:
Visitors
The Visitors tab lists the unique visitors behind the funnel:
Use it to recognize returning visitors and understand where your chat traffic comes from.
Tips
High views → opens drop? The launcher isn't inviting enough — try a label or a different position (see Customize your widget's design).
High opens → conversations drop? The pre-chat form may be too long, or visitors are bouncing while you're away — consider the live-chat AI for instant answers.
Every drop between visitors and conversations points to something you can tune.