Search and filters

Find any ticket, customer or article in seconds.

Published 6/12/2026Updated 9/9/2026

Inbox & Tickets

Search and filters

Find any ticket, customer or article in seconds.

Cmd+K on MacCtrl+K on Windows

Lunadesk indexes every ticket, customer and help-center article. Press Cmd+K (Mac) or Ctrl+K (Windows) anywhere in the app to open the command palette and start typing.

What you can search

·Tickets — by subject, message content, customer name or email, order number.
·Customers — by name or email; open a profile to see every past conversation and order.
·Help-center articles — to quickly link or quote an answer you have already written.

Filtering the inbox

The views sidebar narrows the list by status, assignee or channel. Combine a view with a search to zero in — for example the Amazon view plus an order number when a buyer calls about a specific shipment.

Tips

✓

Partial words match. An order suffix or the first letters of a name is usually enough.

Running the same search again and again? Check whether one of the predefined views already covers it.

Type, don't scroll

Cmd+K or Ctrl+K from anywhere in the app.

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