Lunadesk is a customer-support platform built for e-commerce teams. It pulls every customer conversation — Amazon, Walmart, Shopify, eBay, TikTok Shop, email, WhatsApp and your website's live chat — into one unified inbox, so your team answers everything from a single place.
What you get
- Unified inbox — every channel lands in the same ticket list, with the order context attached.
- AI-assisted replies — Lunadesk drafts answers using your brand voice and the ticket's context; agents review and send.
- Live chat widget — a lightweight script you drop on your store to chat with visitors in real time.
- Help center — a public, customizable self-service site your customers can browse, hosted by Lunadesk or embedded on your own site.
- Automation — auto-responders, assignment rules and saved views to keep the queue moving.
How it is organized
- Inbox — where you read and answer tickets.
- Dashboard — volume, response times and team performance at a glance.
- Customers — one profile per customer, with their orders and full conversation history.
- Settings → Channels — where you connect marketplaces, email, WhatsApp and the chat widget.
- Settings → Help Center — where you write articles and design your public help site.
Next steps
- Connect your first channel — start with email forwarding, it takes two minutes.
- Invite your teammates and pick their roles.
- Install the live chat widget on your store.
- Publish a few help-center articles so customers can help themselves.
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