Welcome to Lunadesk
What Lunadesk is, what it connects to, and how the pieces fit together.
Published 6/12/2026Updated 9/9/2026
Getting Started
Welcome to Lunadesk
What Lunadesk is, what it connects to, and how the pieces fit together.
Amazon · Walmart · Shopify · eBay · TikTok ShopEmail · WhatsApp · Live chat
Lunadesk is a customer-support platform built for e-commerce teams. It pulls every customer conversation — Amazon, Walmart, Shopify, eBay, TikTok Shop, email, WhatsApp and your website's live chat — into one unified inbox, so your team answers everything from a single place.
What you get
✦Unified inboxEvery channel lands in the same ticket list, with the order context attached.
✦AI-assisted repliesLunadesk drafts answers using your brand voice and the ticket's context; agents review and send.
✦Live chat widgetA lightweight script you drop on your store to chat with visitors in real time.
✦Help centerA public, customizable self-service site your customers can browse, hosted by Lunadesk or embedded on your own site.
✦AutomationAuto-responders, assignment rules and saved views to keep the queue moving.
How it is organized
- ·Inbox — where you read and answer tickets.
- ·Dashboard — volume, response times and team performance at a glance.
- ·Customers — one profile per customer, with their orders and full conversation history.
- ·Settings → Channels — where you connect marketplaces, email, WhatsApp and the chat widget.
- ·Settings → Help Center — where you write articles and design your public help site.
Next steps
Connect your first channel
Start with email forwarding, it takes two minutes.
Invite your teammates
Pick their roles.
Install the live chat widget
On your store.
Publish a few help-center articles
So customers can help themselves.
One inbox for every channel
Connect your first channel and start answering from a single place.
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