What your visitors experience
A tour of the chat from the visitor's side — launcher, conversations, unread badge and ratings.
A tour of the chat from the visitor's side — launcher, conversations, unread badge and ratings.
Here's the chat from your visitor's point of view, so you know exactly what you're putting on your site.
Opening the chat
Conversations
- ·Returning visitor — with past chats, lands on a list of their conversations, newest first, and can reopen any of them or start a new one.
- ·New visitor — goes straight into a fresh conversation.
Each conversation shows your team's replies and the visitor's own, with timestamps. Replies from the AI carry an AI badge.
They never lose their place
- ✓Session resume — the chat remembers the visitor across page loads and return visits on the same browser, so the history is still there when they come back.
- ✓Refresh-safe — if they reload the page while the chat is open on a conversation, it reopens right where they left off.
Unread replies get noticed
When a reply arrives while the chat is closed:
[1], [2], …So they notice even on another tab.
Online or away
The header shows whether you're online or away, based on your business hours. When you're away, visitors can still leave a message and you reply by email — nothing is lost.
Rating the conversation
After you close a chat, the visitor is asked to rate it (1–5 stars) with an optional comment. Their feedback shows up in your widget statistics.
Launcher, history, badge and rating — the whole visitor journey in one panel.