Send from your Lunadesk address
Reply to customers from your @lunadesk.ai address, with no setup at all.
Reply to customers from your @lunadesk.ai address, with no setup at all.
This is one of four ways Lunadesk can send your email replies. To compare them side by side, see Choosing how Lunadesk sends your email replies.
Throughout this guide we'll use an example store, Acme Outdoor, whose support address is support@acmeoutdoor.com, and a customer named Sarah asking where her order is.
What it is
Lunadesk gives every workspace its own email address ending in @lunadesk.ai. With this option, your replies are sent from that address. Your company name still appears as the sender name, so your customer sees "Acme Outdoor Support" at the top of the email. If they look at the address itself, it ends in @lunadesk.ai.
When your customer replies, their answer comes straight back to Lunadesk and lands in the same ticket. There's nothing to forward and nothing to configure.
What your customer sees
Dana, Acme Outdoor Support
- From:
Acme Outdoor Support <acmeoutdoor@lunadesk.ai> - When Sarah hits Reply: her answer goes to acmeoutdoor@lunadesk.ai and appears in the same Lunadesk ticket.
Setting it up
Select Send from your Lunadesk address and click Continue. That's it.
A good fit if
- ✓You want to go live today and get a feel for Lunadesk before touching anything technical.
- ✓You don't have access to your domain's DNS settings yet.
- ✓You're running a trial or a pilot with a small group of customers.
Keep in mind
- !Customers who look closely will see an @lunadesk.ai address rather than your own. Many teams are happy with this for their first week, then switch to sending from their own domain (DKIM).
- !If a customer originally wrote to support@acmeoutdoor.com, your reply will come from a different address than the one they wrote to. Most customers don't notice, but some might.
Frequently asked questions
Can I switch to a different option later?
Do I need a developer to set this up?
Other ways to send your replies
Contact our support team and we'll help you pick the right option.